Support

Try the direct recovery step first

• Old or used link: go to Sign in and request one fresh private link.
• Email did not arrive: wait a few minutes, check spam or junk, confirm you used the pair's exact email address, then request one fresh link.
• A step was not saved: return to your private home and continue from the next action shown there. Do not start a second pair to recover saved work.
• Want to end the pair: before the second final submission, use End this pair from your private home. If you cannot sign in, email Support.
• Card needs attention: use the secure Stripe recovery link sent to Person A. The finished package remains locked until payment succeeds.

What to include

Write from the email address used for the pair. Include both preferred names and a short description of what happened. For access, export, or deletion requests, say exactly what you want us to do.

Do not email assessment answers, report text, private sign-in links, passwords, or card information. Support will never ask for a password, private access link, or full card details.

Email Figure Support